All non-emergency maintenance requests must be submitted in writing through either the Maintenance Portal or Paper From submitted to the management drop box.
Written requests help ensure accurate tracking and timely response for both residents and management.
If this is an urgent repair involving active flooding, lockout, or a major plumbing issue, please call:
250-808-7516
For medical, fire, or security emergencies, call 911 immediately.
A repair is considered an emergency if it is:
• Urgent
• Necessary for the health or safety of people or property
• Related to one of the following issues:
– Major leaks in pipes or the roof
– Damaged or blocked water or sewer pipes
– Failure of the primary heating system
– Damaged or defective locks that allow unauthorized access to a unit
– Electrical system hazards causing immediate safety issues
Repairs that do not meet all of the above criteria are not considered emergencies.
The following issues are addressed during regular business hours and must be submitted through the Maintenance Portal or in writing:
• Broken appliances
• Slow drains
• Noise complaints
• Rent or payment inquiries
Please refer to your lease agreement regarding minor repairs and tenant-caused damage.
Examples of tenant responsibility may include:
• Light bulb replacement
• Burner elements
• Clogged drains due to grease or debris
• Hair blockages
• Toilet handles, seats, and
• Damage caused by misuse, neglect, or inconsistent cleaning (broken blinds, closet doors, handles, stove, hood vents, caulking, etc.)
After-hours contact is reserved strictly for emergency repairs as defined above.
Non-emergency issues must be submitted through the Maintenance Request Forms and will be addressed during regular business hours.
The manager’s private residence is not an office and is not available for tenant requests.